Tell Them It's a Bot

Your Chatbot Is Already Breaking the Law in Two States

Three Jurisdictions, One Question: Does Your User Know They’re Talking to a Machine?

If your product has a chat interface, you have compliance obligations. Customer-facing chatbots sit at the intersection of consumer protection law, data protection law and, in the EU, AI-specific regulation that becomes fully enforceable this August. The core question regulators are asking is simple: does the user know they’re talking to a machine? The answer varies by jurisdiction, by sector and by what your chatbot is actually doing.